Event Rentals 101

The basics from start to finish!

Placing your Initial Order

Website Ordering

You may wish to simply browse our website, put your selections in a cart, and submit a quote request right from your online cart. Once submitted, one of our Event Consultants will create a formal quote and email it back to you along with a link to our secure online payment portal.  If everything looks fine, you can just click on the payment link and pay a 10% deposit. Once we receive your deposit, we will turn your quote into a reservation and email it back to you. If you choose to reserve with a 10% deposit rather than with full payment, please note that your order will need to be paid in full at least 2 weeks prior to your event.

Phone Ordering

If you prefer to place your order by phone, just give us a call at 702-878-0144 Monday – Friday from 8-5 or Saturday from 9-4. One of our Event Consultants will be happy to assist you and answer all of your questions along the way. After the call, we will email you a copy of your quote along with a link to our secure online payment portal. Once you have checked your quote for accuracy, simply click the payment link and pay a 10% deposit. Once we receive your deposit, we will turn your quote into a reservation and email it back to you. If you choose to reserve with a 10% deposit rather than with full payment, please note that your order will need to be paid in full at least 2 weeks prior to your event.

Place your Order at our Showroom

Our showroom is the perfect place to make your selections and place your order. You can drop by anytime Monday – Friday from 8-5 or Saturday from 9-4. In our showroom you will be able to see our Chairs, Linens, China, Glassware and many other items in person. You will also be able to set a sample table and see your vision come together. For a more personalized experience, contact us in advance and set up a Design Appointment. With a Design Appointment, one of our Event Consultants will be ready to assist you with your selections when you arrive. We will write up a quote while you are in our showroom. If you wish to reserve at that time, you can pay on our payment portal and your items will be reserved.

Making Changes Along the Way

Adding items to your Order

You may increase quantities and make additions to your order up to 4pm two (2) days prior to your scheduled delivery or will call. In other words, if you are scheduled to receive your items on Friday, you can make additions up to 4pm on Wednesday – provided that we have the items available.

Decreasing items from your Order

You may decrease or completely cancel your order up to 4pm seven (7) days prior to your scheduled delivery or will call and receive a full refund for items canceled. In other words, if you are scheduled to receive your items on Thursday, you can cancel or decrease your order up to 4pm on the Thursday before your delivery or will call and be fully refunded.

A 35% cancellation fee will apply to items canceled after 4pm seven (7) days prior to scheduled delivery or will call.

There will be no refund for items canceled less than 48 hours prior to scheduled delivery or will call.

Checking for Order Accuracy

Our Event Consultants are trained to communicate well and to create orders at a high level of accuracy. That being said, orders can be tricky, they can include literally thousands of items, special delivery and venue considerations, etc., please carefully review your contract. If you make changes to your order, please double check each revised version. Mistakes caught prior to delivery can be easily fixed.

Delivery and Pickup & Will Call

Delivery to a Residence 

  • Please make sure you have your cell phone handy in case we need to contact you.
  • Feel free to call us for an ETA on the day before or day of delivery.
  • If there is a guard or a gate, please notify the guards or give us the gate code.
  • If nobody will be home during the scheduled delivery window, please make sure that your side gate is unlocked.
  • Please make sure that there won’t be any pets in the yard when we arrive.
  • If we are going to set up items for you, please make sure that someone will be there to direct our crew, if not, please supply  us with a diagram.

Pickup from a Residence

  • Please make sure that the items have been broken down and placed where our delivery crew left them.
  • Please check in and around your house for any items that might have gone missing.

Delivery to a Venue

  • Please make sure you have your cell phone handy in case we need to contact you.
  • Please notify the venue as to when and where we will be delivering the items.
  • Please make sure you have provided us with a contact person at the venue.
  • If we are going to set up items for you, please make sure that someone will be there to direct our crew, if not, please supply us with a diagram.

Pickup from a Venue

  • Please make sure that all the items are accounted for and left in one spot so that our crew can easily find them.
  • Please make sure that our contact at the venue is aware of when we will be there to pick up the items. Please make sure that the staff member is aware of where the items are being held prior to pickup.

Will Call

  • You may send anyone to pick up your items, they will just need to provide us with the name that is on the order.
  • Please make sure that the vehicle is suitable to pick up the items. If you have questions about this, please call us.
  • Our Will Call staff will be happy to assist in loading and unloading. Please keep in mind that it is your responsibility to make sure that items are loaded correctly and that we are not responsible for any damage to the vehicle or otherwise.
 

Missing or Damaged Items

At a Venue

Please be aware that you are responsible to make sure that all of your rental items will be available for our staff to easily find and pick up. Please work closely with your point of contact at the venue to make sure that this happens. It is especially important that linens and tabletop items are kept separate from venue owned items. Everything that you rent from us needs to be placed in one easy to find area so that our crew can easily find them at the time of pickup. Unfortunately, it is very common for venue staff to mix rental linen with “house” linen. If our linens get mixed in with theirs, they might never be recovered. We strongly suggest that you assign a family member, friend or planner, to work with the venue after the event to make sure that all of our items are accounted for. As an extra protection, you might want to take a photo of the items before leaving the venue. The larger the venue, the more important this is.

At a Residence

Please make sure that all items have been accounted for and that they are in an area where our crew will be able to find them and pick them up. Please make sure that all items are kept safe and dry prior to pickup.

Damage, Loss and Rental Protection (RPP)

Loss

Please take all necessary precautions to avoid loss of equipment. All missing items, due to theft or otherwise, will be subject to charges for replacement cost. RSVP counts larger items at the pickup location and smaller items at our warehouse. You will be notified of any missing items and you will be given an opportunity to locate them and return them to us. If the items haven’t been returned within 7 days of notification, you will be billed for the replacement cost. If you find them, and return them within 30 days of the event, you will be fully refunded for those replacement charges.

Damage with RPP

RSVP offers RPP which is our optional Rental Protection Program. If you elect to purchase RPP, you will not be charged the replacement or repair cost for damage to covered rental items that occur during the course of the rental provided there is no negligence or misuse. Refer to the rental contract for the full terms. Please note that candle wax or burns to linens are not covered.

Damage without RPP

You will be responsible for the full replacement or repair cost of damages to any items while they are in your possession.