FAQ’s

We suggest that you reserve as soon as possible. We have a large inventory of products, but sometimes we can run out of certain items.
Orders require a 10% deposit to reserve equipment. Payment on reservations must be made in full at least two weeks prior to delivery. We accept all major credit and debit cards. Checks must be received 10 business days prior to scheduled delivery. We do not accept cash.

Yes, you can increase your order up to 2 days before your delivery as long as we have the items available. You can decrease your quantities, delete items, or cancel your reservation up to 4pm 7 days before your scheduled delivery and receive a full refund. A 35% cancellation fee will apply to items canceled after 4pm 7 days prior to scheduled delivery. A 100% cancellation fee will apply to items canceled less than 48 hours prior to scheduled delivery.

Standard round trip delivery and pick-up in the Las Vegas Valley is $100.00. Delivery to outlying areas such as Boulder City, Mt. Charleston, Pahrump, etc. is higher. Rates may also be higher for non-standard deliveries such as those that are for specific times, before or after hours, certain hotels, convention center locations etc… Please call or email us for a quote.

You do not need to be home as long as we are able to get into your backyard.

Some of our items including Tents, Stage, Dance Floor, Wedding Arches and other select products, include free Set Up. Other items such as Folding Tables, Chairs and Linens, do not. If you wish to have our staff set up and or strike, please ask your event consultant for a quote. Please note that in order for us to schedule our crew, these services must be arranged when you place your order.

RSVP offers RPP which is our Rental Protection Program. RPP will cover most damages to rental items that occur during the course of the rental. If you choose to use RPP, you will be exempt from replacement charges for damaged equipment unless the damage is the result of negligence or misuse. Please note that candle wax, paint, glue or burns on linens are not covered.  If you elect not to use RPP then you will be charged full replacement cost for any damaged items.

Please take all necessary precautions to avoid loss of equipment. All missing items, due to theft or otherwise, will be subject to charge for replacement cost. RSVP counts larger items at the pickup location and smaller items at our warehouse. You will be billed for any missing items when we close your contract. You will be immediately notified by email as to what is missing and what what you have been charged for the replacements. You will be given 14 days from the date of the charge to return the missing items for a full refund.  

We ask only that you return linens free of debris and dry, dishware items lightly rinsed and in their original containers. Deep Fryers must be returned free of oil.
No, you can get your items on Saturday and return them on Monday for a one day charge.

We require that Flatware, Napkins, China, Glassware and Chargers be rented in multiples of 5. It is smart to have a few extra of these items on hand anyway.

Not on rentals, only on purchase items.
Yes, we usually can deliver or you can pick up your items the day before your event at no extra charge depending on availability and scheduling.

If you have an after hours emergency please call us at 702-595-5217.