FAQ’s

  • Do I need to make a reservation?

    Reservations are not required. It is, however, a good idea to reserve your equipment so that you know you will be able to get what you need.

  • How far in advance should I place my reservation?

    You should place your reservation as soon as you are pretty sure about what items and quantities you will be needing.

  • Can I change my reservation later on?

    Yes, you can increase your order as long as we have the items available. You can decrease your quantities, or delete items, up to two days before your event.

  • How do I make a reservation?

    You can make a reservation over the phone; we will, however, need to charge half of the total order amount to your credit card at that time. If you come into our store to make a reservation, you can pay your 50% reservation deposit with credit card, cash, check or ATM card.

  • What about security deposits?

    A refundable security deposit is required on all orders. The amount of security is determined by the size of your order, and usually ranges from $50.00 to $100.00. This can be paid in cash or check. If you give us your credit card number we can simply hold the number. We don’t need to charge anything to it to use it as security. If you pay your security by check we will return that same check to you after successful completion of your order.

  • How much is your delivery charge?

    Standard round trip delivery and pick-up in the Las Vegas Valley is $80.00. Delivery to outlying areas such as Boulder City, Mt. Charleston, Pahrump, etc. is higher. Rates may also be higher for non-standard deliveries such as those that are are for specific times, before or after hours, certain hotels, convention center locations etc... Please call or Email us for a quote.

  • Do I need to be home when you deliver or pick-up?

    No, not as long as we can get into your backyard.

  • Do you set up the equipment?

    We can set up the equipment for an extra charge. Normally, when we deliver, we stack the items on the patio or other designated area. Some items, however, do include set-up and take-down, such as Tents,

    Dance Floors, Pipe and Drape, Stage, and Gazebos.

  • What if I damage an item?

    We offer rental protection at a small additional charge.  By choosing the rental protection you will not be held responsible for any damage to items on your order. 

    If you choose not to protect your order you will be charged the replacement cost for the items you damage.

  • What credit cards do you accept?

    VISA, Master Card, American Express, Discover and most ATM cards.

  • My event is on Saturday. Since you are closed on Sundays, do I have to pay for an extra day?

    No, you can get your items on Saturday and return them on Monday for a one day charge.

  • Do you charge sales tax?

    Not on rentals, only on purchase items.

  • Can I get my items the day before my event?

    Many times this is possible. Check with us for availability.

  • What about late night, early morning, or Sunday deliveries and pick-ups?

    Yes we can do them; please call for a quote.

  • How do your prices compare with those of other companies?

    Most of our prices are the same or lower than our competitors. At RSVP we offer the highest quality at a fair price.

  • How long has RSVP been in business?

    Hint - the year we started, Ronald Reagan was president (1985).